RETURNS POLICY
In-Store Purchases Only
Last Updated: 27/02/2026
This returns policy applies to purchases made in-store only. Horton Motor Factors does not sell products online.
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1. Your Legal Rights
Under the Consumer Rights Act 2015, goods must be:
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Of satisfactory quality
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Fit for purpose
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As described
If an item is faulty, you are entitled to a repair, replacement, or refund in accordance with UK law.
2. Faulty Items
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If a product is faulty:
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Return it to the store with proof of purchase.
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Items may be inspected or tested before a refund or replacement.
Within 30 days of purchase:
You may be entitled to a full refund if the item is confirmed faulty.
After 30 days:
We may offer a repair or replacement in line with manufacturer guidelines.
3. Change of Mind Returns
For unwanted items that are not faulty:
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Returns must be made within 14 days of purchase.
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Items must be unused and in original packaging.
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Proof of purchase is required.
Refunds for change-of-mind purchases are at management discretion and may be offered as an exchange or credit note.
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4. Non-Returnable Items (Unless Faulty)
The following items cannot be returned once purchased unless proven faulty:
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Special order parts
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Paint mixed to vehicle code
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Electrical components once fitted
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Batteries once installed
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Oils, fluids, and consumables once opened
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Parts that have been fitted or used
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This does not affect your statutory rights.
5. Warranty Claims
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Some items are covered by manufacturer warranties. Claims may require inspection and testing in accordance with supplier procedures.
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6. Refund Method
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Refunds will be made to the original payment method where possible.
7. Contact
For returns enquiries, please visit us in-store or contact:
Horton Motor Factors
161 Brownroyd Hill Road
Bradford
BD6 1RU
Tel: 0124 693302
tmsautopartsbradford@gmail.com